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Copyright © 2018 Common Ledger Ltd.

696 Bourke St, Melbourne VIC 3000, Australia

Level 3, 2-12 Allen Street, Te Aro, Wellington 6011

Customer Success Manager

Role Summary

Do you have a strong accounting background, excellent communication skills and a burning desire to make customers successful? As a Customer Success Manager, you will be a key go-to person for our customers, interacting closely with them to allow them to achieve maximum success and value from our product. You will lead the continuous delivery and improvement of existing Customer Success systems and processes and identify new ways for our business to be better for the person who matters most – the customer.

You will have at least 2 years experience in an accounting or other financial services role and feel a deep pull to branch out into a new environment where you can throw off your shackles and truly grow. In addition to being knowledgeable about accounting fundamentals and the wider industry, we are looking for someone who is honest, comfortable and effective in team environment, adaptable, goal-oriented and has a strong work ethic.

If you feel like work is ‘just a job’, dread the first day of the working week and love the last day of the working week or don’t feel aspiration to be 10x better than you are today this is probably not the right job for you.

Responsibilities​
  • Contribute to the Customer Success Team by learning and evolving the customer journeys and reporting metrics back to your Manager, Team and wider business.

  • Deliver and improve existing Customer Success systems and processes.

  • Analyse usage and engage with existing customers to drive product adoption.

  • Be the customer voice – interview and relay feedback to the Product team to ensure they are building the right thing.

  • Work closely with customers to understand their needs, and provide solutions to make them successful.

  • Turn customer questions and complaints into smiles by providing support and resolving user issues swiftly.

Skills and competencies
  • Accounting expertise, including 2+ years in an accounting or auditing role

  • Bachelor’s degree in Accounting, Economics or Business Administration

  • You have the ability to thrive in a dynamic environment, prioritising and adjusting to multiple and varying tasks daily

  • You have a proven ability to thrive in a fast-paced and ambitious environment with energetic and intense team mates

  • You have excellent written and verbal communication skills

  • You are a relationship builder and can quickly build trust with clients and other team members

  • You are a natural self manager and problem solver

  • You are looking for personal and professional growth and want to scale fast!

(Note that travel may be required as part of the role)

Renumeration
  • Base salary and meaningful participation in Common Ledger’s Employee Share Option Scheme.

 

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If this sounds like you, we would love to hear from you! To apply please email your resume and cover letter with details of your experience to careers@commonledger.com