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Copyright © 2018 Common Ledger Ltd.

696 Bourke St, Melbourne VIC 3000, Australia

Level 3, 2-12 Allen Street, Te Aro, Wellington 6011

Customer Success Specialist

Role Summary

Do you believe the customer is the most important person in any business? Do you love putting a smile on their face? Do you feel that sense of satisfaction when you help them feel they have succeeded and are having a great experience? Then this is a role for you. We are after a self-motivated Customer Success Specialist to join us in our constant endeavour to create world class experiences for our growing customer list.

We are looking to add an enthusiastic Customer Success Specialist who loves engaging with customers and our team. As the fourth member of our Customer Success Team, you will work with customers and internal teams to enable our customers to succeed. The opportunity to gain exposure to large enterprise customers in our growing business makes this your role to own and develop.

You already have at least 2 years experience in a customer facing role and feel like branching out into a new environment where you can really grow. In addition to quickly becoming knowledgeable about our products, we are looking for someone who is a strong communicator, attentive, positive and calm under pressure.

If you feel like work is ‘just a job’, dread the first and love the last day of the working week or don’t feel aspiration to be 10x better than you are today this is probably not the right role for you.

Responsibilities​
  • Contribute to the Customer Success Team by learning and evolving the customer journeys and reporting metrics back to your Manager, Team and wider business.

    Deliver and improve existing Customer Success systems and processes.

    Analyse usage and engage with existing customers to drive product adoption.

  • Be the customer voice – interview and relay feedback to the Product team to ensure they are building the right thing.

  • Work closely with customers to understand their needs, and provide solutions to make them successful.

  • Turn customer questions and complaints into smiles by providing support and resolving user issues swiftly.

Skills and competencies
  • Accounting expertise, including 2+ years in an accounting or auditing role

  • Bachelor’s degree in Accounting, Economics or Business Administration

  • You have the ability to thrive in a dynamic environment, prioritising and adjusting to multiple and varying tasks daily

  • You have a proven ability to thrive in a fast-paced and ambitious environment with energetic and intense team mates

  • You have excellent written and verbal communication skills

  • You are a relationship builder and can quickly build trust with clients and other team members

  • You are a natural self manager and problem solver

  • You are looking for personal and professional growth and want to scale fast! ​​

 

(Note that travel may be required as part of the role)

Renumeration
  • Base salary and meaningful participation in Common Ledger’s Employee Share Option Scheme.

 

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If this sounds like you, we would love to hear from you! To apply please email your resume and cover letter with details of your experience to careers@commonledger.com